Policies

Shipping & returns

How your order gets to you, and what happens if something is not right.

Last updated: August 2026

Order processing

Orders are picked, packed and dispatched from our fulfilment partner within 1–2 business days (Monday to Friday, excluding US public holidays). Orders placed over a weekend or holiday go out on the next business day.

Once your parcel leaves us you will receive a shipping confirmation email with a tracking number. If you have not seen that email within three business days, check your spam folder first, then write to us.

Shipping times & rates

US standard — 3–7 business days after dispatch.
Free shipping — applied automatically on qualifying orders and on multi-bottle bundles; the exact threshold is shown in your cart before checkout.
Subscriptions — ship on the same schedule as one-time orders, on your renewal date.

Delivery windows are carrier estimates, not guarantees. Weather, customs and carrier backlogs can add time, and we cannot control a parcel once it has been scanned into the carrier network.

Tracking your order

Your tracking link updates once the carrier scans the parcel, which can take up to 48 hours after you receive the email. If tracking has not moved in five business days, email us with your order number and we will open an inquiry with the carrier on your behalf.

Address problems & lost parcels

Please check your shipping address carefully at checkout. We can usually correct an address if you email us within a few hours of ordering, but once a parcel has shipped we cannot redirect it.

If a parcel is returned to us as undeliverable, we will contact you to arrange a reship (shipping payable again) or a refund of the product value. If tracking shows delivered but nothing arrived, check with your household and neighbours, then contact us within 15 days of the delivery scan so we can help.

Returns & exchanges

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, unopened, in the same condition you received it, and in its original packaging, with the receipt or proof of purchase.

To start a return, email support@lymsomal.com with your order number. If your return is accepted we will send you the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

The fastest way to get the item you actually want is to return the one you have, and once the return is accepted make a separate purchase for the new item.

Full terms, including the list of non-returnable items and the EU 14-day cooling off period, are set out in our Refund policy.

Damaged, wrong or missing items

Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or simply not what you ordered, email us within 15 days with your order number and a photo of the problem. We will evaluate it and make it right — replacement or refund, whichever you prefer.

International orders

Availability outside the United States varies by destination and by local rules on dietary supplements. Where we can ship, any import duties, taxes or customs handling fees are set by your country and are the responsibility of the recipient. We cannot mark parcels as gifts or under-declare their value.